Effective Date: 10/09/2025
Website: https://onefunkyframe.com
Email: info@onefunkyframe.com

At Funky Frames, we value your trust and strive to provide a seamless experience for purchasing and commissioning artwork. This Shipping and Refund Policy explains how we handle deliveries, returns, and refunds.

1. Shipping Policy

Processing Time

  • Commissioned artwork timelines will be discussed and agreed upon before work begins.
  • Ready-to-ship items are processed within 3–5 business days after payment confirmation.

Shipping Methods

  • We use reputable carriers for all domestic and international shipments.
  • Tracking details will be provided once your order has been dispatched.

Shipping Costs

  • Shipping costs are calculated at checkout unless otherwise specified.
  • Buyers are responsible for international duties, customs, or taxes.

Delivery Times

  • Domestic deliveries typically take 3–10 business days after dispatch.
  • International delivery times vary depending on destination and customs clearance.
  • Funky Frames is not liable for delays caused by carriers, customs, or unforeseen events.

Packaging

  • All artwork is packaged securely to ensure safe arrival.
  • Buyers must report any damage caused during transit within 7 days of delivery with photo evidence.

2. Refund Policy

Commissioned Artwork

  • Due to the custom nature of commissioned artwork, refunds are not available once work has begun.
  • Deposits are non-refundable.
  • Buyers may request revisions as agreed in the commission terms.

Ready-to-Ship Items

  • Eligible items may be returned within 14 days of delivery, provided they are unused and in original condition.
  • Buyers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Orders

  • If your order arrives damaged, please email info@onefunkyframe.com within 7 days of delivery with photos of the damage.
  • Upon review, we may offer a replacement, repair, or refund at our discretion.

Refund Processing

  • Approved refunds will be issued to the original payment method within 7–14 business days.

3. Non-Refundable Items

  • Commissioned artwork once approved and delivered.
  • Gift cards and digital products.
  • Deposits for custom projects.

4. Contact Us

For any questions about shipping or refunds, please contact us at:

Funky Frames
Website: https://onefunkyframe.com
Email: info@onefunkyframe.com